Case Study

The complexity, scale and global reach of Serco’s operations meant they had a strategic priority to ensure their entire supply chain is robust, cost effective and represents minimum risk to the efficient running of mission critical operations, e.g. hospitals, schools, prisons, military establishments and equipment. We were engaged by Serco to support their Procurement function in contracting with the extensive tail spend of their supply chain (suppliers below £500,000 per annum) across all areas of the business including Defence, Citizen Services, Transport, Justice and Immigration and Health sectors.
Delivered £1million annualised cost reduction
Represented a 4:1 return on the client investment
Reviewed the Tail Spend across 153 suppliers with supplier prices benchmarked, including several formal tender processes
Supplier financial and ethical screening checks overseen on all suppliers


Standardised all payment terms and moved suppliers to eInvoicing
Recommended and implemented improvements to guidelines, documents and processes
All suppliers contracted on terms acceptable to Serco including key GDPR and Modern Slavery clauses
Enhanced Procurement relationships with business stakeholders and suppliers

““Thank you for your help. These are great results and something we would like to see maintained””

Julia RogersManaging Director - Justice and Immigration

We’d love to help you drive the outcomes you need.

Contact us